Bilingual Banking Contact Center/Call Center Rep

Our client, a leading Canadian banking institution, is looking for bilingual contact centre representatives to join the growing inbound team at their Banking Services National Call Center. We are looking for individuals with 2 years of experience in a similar role within a call centre environment. 

Contract term: ASAP to 31/10/2018

Pay rate : $16.57/hr

Part-Time: 25 hours per week

Schedule : Mon-Fri, 5 hours per day, 8:00am - 11:00pm (flexibility to work within this time frame)

Must Have: 

• Contact center experience
• Tech Savvy with the able to learn internal applications
• Bilingual, French and English
• Data Entry 
• Ms Office suite
• Strong communication skills, written and verbal
• Customer service experience

Nice to have:

• Previous banking experience
  
  

Banking Services National Call Center supports the branches by answering questions on existing files and offering solutions in order to foster customer loyalty. This exciting team supports all branches nationally. As a Call Center Agent, your primary responsibility will be to handle questions from our branch partners and resolve queries in a customer focused and timely manner.

The successful candidate must have a passion for customer service and exceptional customer service skills: 
• Desire to resolve branches’ concerns using a Can Do attitude
• Must be bilingual (French/English)
• Strong verbal and listening skills are essential for this position
• Excellent attention to detail
• Knowledge of BKS processes and/or retail is an asset
• Team player
• Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur
• The successful candidate must have a passion for customer service and exceptional customer service skills
• Desire to resolve branches’ concerns using a Can Do attitude
• Must be bilingual (French/English)
• Strong verbal and listening skills are essential for this position
• Excellent attention to detail
• Team player
• Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Bilingual Contact Center Rep - Montreal"