Banking Contact Centre Representative

Our client is a leading Canadian banking institution.

05/01/2017 to 08/31/2017

Pay rate: $16.63/hour

Full-time: Mon- Fri 8-5pm

Location: Markham, ON

Job Description:
• Responsible for processing and adjudicating Fraud (Visa Credit Card, Visa Debit, Banking) and Non-Fraud (Credit Card, Visa Debit) Claims
• Review eligibility for recovery based on Visa Rules (chargeback processing) and adhere to strict time frames
• Comply with Visa Operating Regulations and Debit Card Code of Conduct
• Handle incoming phone inquiries from customers and staff
• Place outgoing phone calls to follow-up on customers' request, ask for affidavits, obtain details for investigation purposes
• Meet daily targets and contribute to the achievement of department goals
• Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken
• 2 days on the job training provided.

Job Requirements:
• Excellent customer service and communication skills
• Interpersonal skills
• Organized, detail oriented and able to multi task
• Previous financial background
• Contribute to a positive working environment
• Data entry experience
• Ability to work independently
• Must have excellent speed, accuracy and typing skills

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Banking Contact Centre Representative_Markham"

Please note:
• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application