Business Analyst Wire payments
Our client is a leading Canadian Bank. Currently we are looking for a Business Analyst to join the company.
MANDATE:
Primarily responsible for providing day to day Product Operations Support for Wire Payments products/applications. Ensuring management escalation process is executed in a timely manner including written notifications and summary reports. In addition, this role supports the line of business by assisting in small/med size Technical projects & Change Management Initiatives that require a formalized project process or are larger in scope. Responsible for determining work-around processes on production demands. Partner with senior group members to accomplish project responsibilities.
Support Product Operations and LoB BCP and Disaster Recovery planning and tests throughout the year.
KEY ACCOUNTABILITIES:
Leadership
• Actively participate in developing creative suggestions for the success of the team
• Manage and prioritize the escalation of incidents in solving production support issues
• Act as lead to trouble-shoot, diagnose, escalate and solve issues
• Lead small scale technology initiative projects.
Production Support & Project Delivery
• Supports Technical and Change Management initiatives and projects.
• Participates in user training and provides input for job aids and other user manuals.
• Responsible for creating test plan/cases and conducting UAT sessions with Users on projects.
• Creates operational business process flows/maps as required.
• Responsible to execute special/ad hoc report requests.
• Monitor system exception processing and system performance metrics
• Responsible for system problem management and escalation.
Change Management
• Strong analytical skills. Ability to conduct root cause analysis on system, process or production problems and be able to provide appropriate solutions.
• Solid stakeholder relationship management skills. Demonstrated ability to build and/or maintain relationships and to understand and react to stakeholder expectations.
• Assist in the identification of change impact (current state vis a vis end state) through requirements gathering, mapping and documenting current and proposed processes. .
• Support the implementation of new or modified processes or programs to facilitate the achievement of intended results.
Risk Management/Contingency Planning
• Understand contingency plans and ensure they capture all requirements under the area of responsibility. Testing of Business Continuity/ Disaster Recovery plans required, ongoing quarterly for FED and CPA. Each having its own set of tests.
Risk & Control
• Identify potential risk situations/ impacts, and make recommendations or escalate to Operations Specialists or manager.
• Ensure all appropriate authorizations/ approvals are obtained in accordance with policies and controls. Adhere to Change Management attestation process and guideline.
• Ensure adherence to all aspects of Bank First Principles, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps)
• Ensure strict confidentiality is maintained for both customer and Bank information
• Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss, example fraud or defalcation.
Authorities:
This role has the authority to:
• Initiate Production Incident Recovery Processes
• Collect data, business performance information and results
• Understand and interpret business and system problems/ improvements, and recommend solutions to project team(s)
• Identify and document business unit requirements
Recommend:
• System changes, Solutions and course of action, Requirements specifications, UAT plans and result, System access approval
KNOWLEDGE AND SKILLS:
University degree, College Diploma or equivalent experience
• Strong knowledge and understanding of the Wire Payment processing business products and services, processes and controls
• Knowledge and understanding of project management tools and methodologies
Skills:
• Strong teamwork skills. Ability to work effectively with project team to ensure the project objectives are achieved. Ability to work with technology group to ensure production support issues are resolved.
• Good negotiation and communication skills.
• Ability to manage and resolve conflict.
• Strong analytical and problem-solving skills, with ability to conduct root cause analysis on system, process or production problems and ability to provide viable solutions
• Strong prioritization skills
• Strong customer service and relationship management skills
• Strong writing and documentation skills
• Strong oral communication skills
• Strong multi-tasking skills covering a wide range of challenges, which are independent and distinct.
WORKING CONDITIONS:
This job requires minimal lifting or prolonged periods of sitting or standing. The working environment provides minimal exposure to discomfort or risk to safety. When reviewing information, this job requires focused visual concentration in deciphering information with challenging deadlines. The job requires off-hour commitments at times. Carrying a wireless communication device is required. The job requires offset shift rotations. May require unscheduled overtime for prolonged periods on system/application recoveries or project initiatives.
Payrate : $55.05/hr+
How to apply:
1) Directly apply online
2) Send your resume to resume@gc-employment.com with the subject "Business Analyst Wire payments--Montreal"
Please note:
• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application
