Bilingual Customer Service Representative - Mississauga

Our client, one of the world’s largest suppliers of branded school and office products, is seeking a Bilingual Customer Service Representative.

Location: Mississauga, Ontario

Reporting to the Customer Service Manager, the Customer Service Representative will ensure the timely and accurate processing of all incoming customer calls with expedience and proficiency, with the goal of meeting or exceeding company standards. 

Key duties of the role include:

Process incoming customer purchase orders via phone fax and email; including order entry, order maintenance, credit and debit note processing
Review and resolve issues related to pricing errors, discontinued items, below minimum quantities or below minimum order level.  Initiate contact with the customer to communicate and resolve any issues with a focus on customer service excellence.
Ensure Return Merchandise Authorizations (RMA) are issued in accordance with company policies.
Ensure required RMA receipts are being managed and closed within 30 days including contacting the customer and following up on the status of the return.
Collaborate with cross functional partners including Sales, Service, Marketing, Distribution and Finance to resolve customer enquiries or complaints in a timely and efficient manner.
Develop a strong knowledge of company products, policies, procedures and systems.
Support Customer Service Manager by generating reports on department metrics.
Other responsibilities as assigned.
 

Desired Skills and Experience:

Excellent oral and written communication skills
Able to read, write and speak fluently in both French and English
Minimum 2 years of experience in a customer service role
Minimum High School diploma
Strong analytical and problem solving skills
Able to work independently, with a strong sense of organization and attention to detail
Committed to service excellence to ensure the best possible customer experience
Demonstrated ability to handle stress and resolve conflicts with diplomacy and tact
Working knowledge of MS Office suite
Knowledge of Oracle and other ERP systems (ie. SAP) is considered an asset

How to apply:

Please send your resume to resume@gc-employment.com with subject title "Bilingual CSR - Mississauga"