IT Help Desk Technician (Contract)

Cosmetics manufactuing company is looking for IT Technicain Help Desk Technician to start as soon as possible. 

Location: Scarborough (Englinton and Warden) 

Shift: Full-time hours, contract base 

Key Accountabilities: 

Helpdesk & Operations

• Responsible for the day-to-day delivery of support to the organization and act as the first point of contact on the IT Help Desk
• Communicating electronically (and in-person) with desktop/laptop users experiencing technical difficulties by troubleshooting and documenting problems
• Ensure suitable and effective end-user training is established and maintained at all locations
• Setting up and deploying IT equipment for new employees
• Addressing and resolving incoming tickets from users regarding hardware, software and network issues

System Administration

• Administer various IT systems including Exchange, Active Directory, Anti-virus, Remote Desktop, Print, Office 365
• Ensure outsourced, hosted and/or managed solution providers adhere to agreed performance standards and policies by providing oversight and controls
• Maintain IT asset inventory for laptops/desktops
• Provide suggestions for improvement based on discoveries made with a view to reducing recurring faults or improving the service provision
• Stay informed on new and emerging trends and technologies
   

Skills, Experience and Education Required:

• Postsecondary education in technology related field
• 1-3 years of relevant work experience
• Proficient in helpdesk ticketing software
• Strong skills in management of Active Directory, Exchange and Office 365
• Proficiency in Microsoft Operating Systems
• Working knowledge of Voice platforms (VoIP, PBX, Contact centres)
• Demonstrated ability and willingness to learn new tools
• Time management skills to handle multiple priorities effectively
• Strong problem-solving and decision-making skills
• Good written and verbal communication skills and able to communicate effectively over various mediums while maintaining IT department’s commitment to customer excellence.
• Excellent work ethic and communicating with colleagues in a clear and professional manner
• Proficient in Microsoft Office suite (Word, Excel and Access)
   

Nice to Have(s): 

• Familiar with relational database management systems including SQL server
• IT Certification e.g., MCSE, MCSA, ITIL, CCNA, etc.

How to Apply:

Send your resume to resume2021@gc-employment.com with the subject "IT Help Desk Technician_Scarborough"

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We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, colour, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you require accommodation throughout the hiring process, please let us know and we will work with you to meet your needs. Reasonable accommodation requests are considered on a case-by-case basis.