Banking Operations Officer II

Our client, a leading Canadian banking institution, is looking for an Operations Officer to join their team. We are looking for a professional with at least 2 years of prior admin or data entry experience.  

Contract term: 24/06/2019 to 22/06/2020

Pay rate: $17.34/hr

Full-time: 37.5 hours

Schedule: Rotational, must be available Mon-Fri 8:30am -10:00pm, Sat 9:00am - 9:00pm, and Sun 10:30am - 6:30pm

Must Have:

• Data entry experience, min 2 years 
• Customer service savvy
• Computer savvy- Microsoft office
• Multi-tasking
• Attention to details
• Administrative experience

Nice to haves:

• POS knowledge
• Perform Base 24 and TMS updates

Job Responsibilities:

• Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
• Ensure change activities are performed on time, minimizing risk to the service/business environment
• Identify, resolve, or escalate service delivery issues and/or complaints
• Perform Base 24 and TMS updates
• Review\Dispatch service calls\work orders with accuracy and detail
• Dispatch reviewed service calls to assigned service providers
• Update service call tickets with relevant information from service providers or internal departments as required
• Follow up with service providers for any service calls outside of our Service Level Agreement
• Vendor Management – Monitor Service Calls and Work orders to completion
• Perform HSDPA swaps 
• Review closure requests and determine accuracy before closing the ticket
• Other duties as required

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Operations Officer II_Toronto”

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