Banking Bilingual Operations Officer

Our client, a leading Canadian banking institution is looking for a bilingual operations officer to join their personal banking department. We are looking for individial who is fully bilingual in French and English with banking or financial institutions experience and 2 years call center or customer service experience. 

Contract term: 2019-06-24 to 2020-06-19 (one year contract)

Pay rate: $21.05 /hour 

Full-time: 37.5 hour

Shift: Monday to Friday 8 am to 8PM Must be flexible to work within this time frame for a 7.5 hour shift per day

Job Requirements description:

• Ability to provide advice and solutions utilizing established Policy and Procedures.
• Adherence to documented policies & procedures in support of Quality Control targets
• Adherence to personal & departmental Service Level Agreements
• Provide subject matter expertise for internal and external parties
• Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements
• Utilize existing data entry skills ensuring speed and accuracy are balanced out
• Must be able to communicate effectively and professionally (verbal and written)
• Demonstrate excellent time management skills
• Ability to make decisions in order to mitigate loss
• Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings 

Other Skills/Qualifications:

• Good organizational skills
• Fully bilingual (English and French) is a must have
• Ability to work well in a team setting
• Ability to work well under pressure and tight timelines
• Keyboarding, data entry skills
• Strong knowledge of Microsoft Office Suite of products
• Strong attention to detail
• Strong relationship management skills
• Problem solving skills
• Must be able to communicate effectively
• Demonstrate excellent time management skills
• Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced and high risk environment
• Financial Services Industry experience considered a strong asset.

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Bilingual Operations Officer_Mississauga”

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