Banking Operations Officer II

Our client, a leading Canadian banking institution, is looking for an Operations Officer to join their growing team. We are looking for individuals with advanced Excel skills and previous  banking or financial industry experience

Contract term:  04/02/2019 to 30/04/2019

Pay rate: $ 17.34/hour 

Full-time: 37.5 hours

Schedule: Monday to Friday, 9:00am - 5:00pm 

Must have:

• Excellent communication ability to talk to all level of stakeholders
• Time management
• Ability to see task to completion
• Banking experience ideally brokerage (2 to 4) years
• New grad /quick learner

Nie to have:

• CSC

Summary:The Operations Officer is responsible for the timely and accurate processing of relevant transactions. This encompasses both financial and non-financial activities

Job Responsibilities:

• Process transactions accurately and on time
• Escalate processing issues where necessary to ensure a high level of service is maintained 
• Adhere to Service Level Agreements (SLA) and internal service delivery standards
• Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment 
• Support the team by continuously developing knowledge in own area 
• Participate in performance management and development activities 
• Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
• Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day to day activities
• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Escalate non-standard or high risk transactions or other activities as appropriate
• Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Complete investigations – report/escalate risk issues identified or process gaps
• Access systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately
• Assist in analysis, development, testing, and implementation of operating and process improvements
• Proficiency with Electronic Imaging Services (EIS), CIF, S3 and Microsoft Office Suite an asset
• Working knowledge of the Retail Banking, including product knowledge of account types and their functionality 
• Commitment to client service excellence 

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line " Banking Operations Officer II -ON- Toronto"

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