Banking Service Officer II

Our client, a leading Canadian banking intitution, is looking for Service Officers to join their personal banking products team. We are looking for administrative professionals with advanced MS Excel skills as well as data entry and customer service experience.

Contract term: 27/12/2018 to 03/06/2019

Pay Rate: $17.34/hour

Full-time: 37.5 hours

Schedule: Mon-Fri 8am-8pm Sat 8-4pm

Must Have:

• Speed and accuracy in data entry
• MS Office suit: Word, excel, power point
• Ability to build and maintain Macros
• Ability to communicate clearly and courteously
• Ability to work independently and as part of a team
• Must remain resilient under pressure
• Capability to independently perform research and make informed decisions
• Strong organizational and time management skills 

Job Responsibilities:

• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable
• Create and/or recognize exceptional service through established programs
• Provide subject matter expertise for internal and external partners within defined area
• Prepared schedules for the center
• Identify, suggest and actively participate in process improvements
• Understand and apply bank/service centre operating policies and procedures
• Demonstrate flexibility by adapting to change within business area and unit
• Adopt new process and technology improvements
• Coordinate the delivery, installation, implementation and repairs of equipment and technology
• Ensure premises issues are dealt with in a timely manner escalating as required
• Identify equipment needs to streamline procedures/processes and enhance service
• Builds and maintains databases and vaiours programs as required
• Conducts testing of key components within the Business Continuity Management Plans for the unit
• Provide day to day technical support and solutions

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Service Officer II - Toronto”

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