Banking Bilingual Access Services Rep II

Our client, a leading Canadian banking institution, is looking for Bilingual Access Services Representatives to join their team. We are looking for candidates who have excellent typing and communication skills.

Contract term: 2018-11-19 to 2019-05-11 (6 months)

Pay rate:  $ 18.73/hour

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 8 am - 5 pm

MUST HAVE:

1.) Microsoft office (word, excel, access, outlook and lotus notes)
2.) Excellent communication skills (both written and verbal).
3.) Demonstrated problem solving and time management skills.
4.) Data entry with accuracy

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

• Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.
• Respond to all requests from the business partners in a timely manner.
• Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.
• Continually seek out and identify automation and/or process improvement opportunities.
• Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience. 

Job Requirements

• Strong focus on details, meeting deadlines, and achieving personal and team objectives.
• Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook and Lotus Notes.
• Excellent communication skills (both written and verbal).
• Demonstrated problem solving and time management skills.

How to Apply:

Please send your resume to careers@gc-employment.com with the subject title “Banking Bilingual Access Services Rep II_Markham”

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