Banking Bilingual Services Officer II

Our client, a leading Canadian banking institution, is looking for Bilingual Service Officers to join their growing team. We are looking for individuals who are biligual (French and English) with data entry, customer service and previous banking experience.

Contract term: 2018-11-19 to 2019-11-15 (one year contract with possible conversion to permanent role)

Full time: 37.5 hrs per week

Schedule: flexibility between 8-6 (based on needs of business)

Pay Rate: $ 19.55/hour

MUST HAVE:

• Bilingual French and English, Fully fluent in writing/speaking/reading
• Intermediate to advance excel
• Data entry- 40 wpm
• Customer service experience
• Communication written and Verbal
• Accuracy and attention to detail
• Previous banking experience
• Financial background

NICE TO HAVE:

• Excel- pivot table (Advanced)
  
  

Job Requirements:

• 2-4+ yrs exp. as a Customer Service/Operations Officer working with clients over the phone
• Knowledge of Administrative applications (CIF, Creditlink etc.)
• Advanced Excel skills (Pivot Tables, Formulas)
• Strong Data Entry/Keyboarding skills (Speed and accuracy)
• Excellent/Professional communication skills (written & verbal)
• Enthusiastic & demonstrates ability to work in a high volume, fast paced & high risk environment

ADDITIONAL SKILLS: 

• Ability to provide sound advice and solutions utilizing established customer service framework
• Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements
• Ability to make decisions in order to mitigate loss
• Good organizational skills
• Ability to work well in a team setting
• Ability to work well under pressure and tight timelines
• Strong attention to detail 
• Strong relationship management skills
• Problem solving skills
• Demonstrate excellent time management skills

How to Apply:

Please send your resumes to careers@gc-employment.com with the subject title “Banking Bilingual Service Officer II_Mississauga”

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