Banking Contact Centre Representative - Inbound I

Our client, a leading Canadian banking institution, is looking for a Contact Centre Representative to join their growing team. We are looking for an individual who has strong communication skills and previous Call Centre experience.

Contract term: 2018-10-10 to 2019-04-09

Pay rate: $16.63/hr

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 7:30 am - 9:00 pm; Saturday, 9:00 am - 8:00 pm (Rotational)

Must Have: 

• Customer service skills
• Strong communication skills – verbal & written
• Interpersonal skills – gel well with the team
• Previous call center experience
• Results driven
• Attention to detail

Nice to Have:

• Quality assurance
• Previous banking experience

Job Description:

• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• Determine the client's issue, offer possible solutions or providing follow-up as needed.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Education: High school education required. Post-secondary education preferred.

How to Apply:

Please send your resume to careers@gc-employment.com with the subject title “Banking Contact Centre Representative - Inbound I_Toronto”

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