Job Description

Our client, a leading Canadian banking institution, is looking for a Contact Centre Representative to join their growing team. We are looking for an individual who has strong communication skills and previous Call Centre experience.

 

Contract term: 2018-10-10 to 2019-04-09

Pay rate: $16.63/hr

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 7:30 am - 9:00 pm; Saturday, 9:00 am - 8:00 pm (Rotational)

 

Must Have: 

  • Customer service skills
  • Strong communication skills – verbal & written
  • Interpersonal skills – gel well with the team
  • Previous call center experience
  • Results driven
  • Attention to detail

 

Nice to Have:

  • Quality assurance
  • Previous banking experience

 

Job Description:

  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Determine the client's issue, offer possible solutions or providing follow-up as needed.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 

Education: High school education required. Post-secondary education preferred.

 

How to Apply:

Please send your resume to careers@gc-employment.com with the subject title “Banking Contact Centre Representative - Inbound I_Toronto”

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