Banking Operations Officer I

Our client, a leading Canadian banking institution, is looking for an Operations Officer to join their growing team. We are looking for applicants who have excellent communication skills, previous banking experience and previous experience in the financial industry.

Contract term: 30/07/2018 to 31/12/2018

Pay Rate: $17.25/hour

Full-time: 37.5 hours

Schedule: Monday – Friday, 8:30 am – 5:00 pm

Must Haves: 

• Previous experience in the financial industry 
• Customer service experience 
• Administrative skills 
• Reliability 
• Assertive 
• Positive / solution oriented 
• Computer savvy with professional level MS suites

Nice to have:

• Previous banking experience 

Job Responsibilities: 

• Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall customer and partner experience
• Complete financial transactions such as cheque deposit and bill payment corrections, and/or other account transactions for customers in an accurate and efficient manner
• Ensure email and voicemail messages meet customer experience standards
• Ensure customer problems are handled appropriately, escalating issues when necessary
• Contribute to a positive working environment
• Actively participate in regular meetings and huddles
• Contribute to the achievement of Transaction Processing objectives by meeting or exceeding individual productivity, process quality, and customer service goals 
• Contribute to the timely and accurate completion of Transaction Processing administration work 
• Contribute to Transaction Processing's objective for Operational Excellence
• Be knowledgeable and comply with Bank and industry codes of conduct
• Understand and apply bank operating policies and procedures
• Ensure necessary due diligence to support the accuracy of all customer transactions

How to apply 

Please send your resume to resume@gc-employment.com with the subject line “Banking Operations Officer I - Mississauga”