Customer Service Manager / Supply Chain

We are looking seeking for a Customer Service Manager from Packaging or Distribution industry. 

Report directly to the General Manager

Salary is $80-90K (dependent on skills and level of experience)

Main Duties & Responsibilities:

• To motivate change and create a new approach to improve Customer Service / Inventory Supply Chain 
• Maintain an 85 % accuracy in our forecasting in supply chain 
• Increase EDI capabilities to result in touchless order processing, and increased accuracy
• Support/Create processes for new product launch requiring special access
• Work closely with regulatory and QA to create corporate SOP’s and training manuals 
• Develop metrics for CS department - on time shipping, phone call efficiency; inventory turns on a quarterly basis

Skills & Requirements:

• Thorough knowledge of SAP (customer service and supply chain modules)
• Must have Packaging or Distribution industry experience
• Excellent negotiating skills
• Electronic Data Interchange
• Inventory Management and Supply Chain experience 
• Customer Service experience

Working Location: Richomnd Hill 

Company provides comprehensive benefit package

How to Apply: 

Please send resume to resume@gc-employment.com with the subject line "Customer Service Manager"