Job Description

We are looking seeking for a Customer Service Manager from Packaging or Distribution industry. 

Report directly to the General Manager

Salary is $80-90K (dependent on skills and level of experience)

 

Main Duties & Responsibilities:

  • To motivate change and create a new approach to improve Customer Service / Inventory Supply Chain 
  • Maintain an 85 % accuracy in our forecasting in supply chain 
  • Increase EDI capabilities to result in touchless order processing, and increased accuracy
  • Support/Create processes for new product launch requiring special access
  • Work closely with regulatory and QA to create corporate SOP’s and training manuals 
  • Develop metrics for CS department - on time shipping, phone call efficiency; inventory turns on a quarterly basis

 

Skills & Requirements:

  • Thorough knowledge of SAP (customer service and supply chain modules)
  • Must have Packaging or Distribution industry experience
  • Excellent negotiating skills
  • Electronic Data Interchange
  • Inventory Management and Supply Chain experience 
  • Customer Service experience

Working Location: Richomnd Hill 

Company provides comprehensive benefit package

 

How to Apply: 

Please send resume to resume@gc-employment.com with the subject line "Customer Service Manager"