Technical Services Analyst

Our client, a leading soft drinks and fruit juices bottler, is looking for a Technical Services Analyst to join their Information Technology department. Reporting to the Manager of IT Technical Services, the Analyst will be responsible for providing superior ustomer service to the end-users. 

Permanent role

Salary: $75k - $85k

Location: Mississauga

Job Responsibilities:

• Provides desk-side support of end user issues
• Educating internal customers when they are setting up or experiencing trouble with software or equipment
• Installation and maintenance of software and equipment to workstations 
• Document and obtain approval for installations or changes
• Troubleshooting internal application issues, researching solutions from multiple sources to resolve 
• Ticket management and prioritization, handling multiple incident requests
• Proactive documentation of technical procedures
• Coordinating and planning of special projects as required 
• Participating in cross training with other Technical Services Analysts
• Researching new products and software, while staying up to date with new technologies 
• Adhering to standard operating procedures and upholding high customer service standards 
• Establishing and maintaining good working relationships with internal customers 
• Work flexible hours upon request for on-call rotation service periods

Skills and Qualifications:

• Be proactive, organized, and able to handle multiple incident requests 
• Ability to be professional during stressful situations 
• Able to work flexible hours during on-call rotation service periods 
• Able to track and document information regarding end-user incident requests 
• Excellent interpersonal and communication skills, verbal and written 
• Organized and detail orientated, adaptable to change 
• to prioritize, work independently, multitask and work in a time sensitive, dynamic environment 
• Willingness to learn new software and upgrades in technology 
• Ability to follow set standards and take direction

Education/Experience:

• University or college degree in related field or the equivalent in working experience (Computer Information Systems Diploma/Degree preferred) 
• 3-5 years’ experience in an IT service environment 
• Experience trouble shooting in the following: Windows 7 and Windows 10, Citrix Client, Cisco VPN Client, Wireless Network Client, Microsoft Office 
• Working knowledge of how to troubleshoot Dell, Lenovo, HP laptops and desktops and servers

HOW TO APPLY:

Please send your resume to resume@gc-employment.com with subject "Technical Services Analyst_Mississauga"