Our client, a leading Canadian banking institution, is looking for an Operations Officer to join their team. We are looking for detail oriented administrative professionals that can work in a fast paced environment.
Contract term: 23/04/2018 to 19/04/2019 (1 year), extension and conversion is possible
Pay rate: $22.00/hour
Full-time: 37.5 hours
Schedule: Monday - Friday between 8:00AM-4:00PM
English (Read Write and Speak)
Customer service skills
Strong MS office
Ability to multitask and can handle the pressure and demand of the workload
Can speak professionally to merchants, can navigate and toggle through various systems and websites
NICE TO HAVE
Credit card exp such as (Visa, MC, Discover
Telephone skills and Claims exp.
Summary: The chargeback officer responds to a variety of customer inquiries related to credit card/debit card disputes. The role is required to understand customers needs and dispute regulations for all the credit cards in order to achieve a high level of customer service.
Limit and control non-credit losses by reviewing chargebacks for accuracy, completeness and timelines
Minimize potential risk to the bank by proactively identifying and acting on suspicious activity
Ensure established processing procedures and practices are followed in reference to chargebacks
Meet daily processing levels of chargebacks to satisfy customers
Communicate with and provide support to internal and external customer
Be knowledgeable to adhere to the chargeback cycle and the time limits related to each code
Identify new processes to more effectively contribute to the overall success of the department by reducing non value-add workflow
Remain current with internal communication and industry trends
Maintain knowledge of procedures and regulations at all times through constant review of reference materials, Intranet sites
Able to meet or exceed timelines and SLA expectations
Excellent time management skills
Previous chargeback experience an asset but not required
Working knowledge of Microsoft Office
Able to work in a fast paced environment & efficiently manage workflow
Proactive and flexible to work in a changing environment
Excellent written and verbal communications skills English
High school required.
Post-secondary education preferred.
5-7 years of related experience required.
HOW TO APPLY:
Please send resume to firstname.lastname@example.org with the subject line "Banking Operations Officer L3 - Toronto"