Banking Bilingual Collections Agent III

Our client, a leading Canadian banking institution, is looking for a Banking Collections Agent to join their team. We are looking for individuals who can locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. A typical collector is responsible for receiving payment, preparing statements to credit department if customer doesn't respond, and keeping records of collection.

Contract term:05/03/2018 to 22/02/2019 (1 year), possible extension and conversion

Pay rate: $19.85/hr

Full time: 37.5 hours

Schedule: Mon-Fri, 8:00am - 8:00pm, Sat 9:00am to 5:00pm (flexibility to work within this time frame)

Must have:

• 1 to 2 years Auditing experiences. reviewing documentation
  2 to 4 years experiences as a Customer Service/Operations Officer working with clients over the phone
• Bilingual ( English /French )
• Stronger knowledge of MS Office
• Documentation Experience
• Excellent Written and Verbal Communication Skills 

Nice to have:

• Collections/recovery back-ground

Summary: The main function of a collector is to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. A typical collector is responsible for receiving payment, preparing statements to credit department if customer doesn't respond, and keeping records of collection.

Job Responsibilities:

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts.
• Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise.
• Arrange for debt repayment or establish repayment schedules, based on customers financial situations.

Skills:

• Verbal and written communication skills, customer service and negotiation skills.
• Ability to work independently and manage ones time.
• Ability to accurately document and record customer/client information.
• Exceptional debt recovery techniques.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
• Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.

Education/Experience:

• High school diploma or GED required.
• 5-7 years financial and/or customer service experience required.

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Banking Bilingual Collections Agent III - Mississauga"

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