Service & Help Desk Support –Toronto

Service & Help Desk Support – Toronto | gc-employment.com Please send resume to: itjobs@gc-employment.com with the subject “Service & Help Desk Support (Toronto)” Job Description: RESPONSIBILITIES: • Logging all IS requests and providing first level and possible second level support. • Providing front line telephone and email tech support to technology users (hardware/software/networking /wireless devices) • Makes an initial assessment of requests, attempting to resolve them or escalate them to second-level support personnel • Tracks incidents and complaints contributes to problem identification keeps customers informed on request status and progress manages the request life-cycle, including closure and verification • Maintains user/problem databases and support documentation • Communicates planned and short-term changes of service levels to customers • Provides the equipment and initial setup for new employees installs and upgrades OS, software on desktops and laptops • Creates and updates Active Directory accounts • Keeps track of the IT hardware inventory potential field work to resolve issues where applicable possibility of performing other duties as required or requested by management REQUIREMENTS: • Aptitude for learning software quickly with minimal instruction ability to work well in a team environment • Strong customer service skills and orientation • Excellent analytical and problem solving skills, excellent interpersonal verbal and written communication skills • Proficiency in hardware configuration/upgrade/troubleshooting/repair (desktops, laptops, peripherals) proficiency in OS and software • Installation/upgrade/troubleshooting/repair good knowledge of networking, cabling, switching, NICs in order to troubleshoot connectivity issues • Good knowledge of Windows 2000/XP/2003/Vista, Exchange 2000/2003, Linux/UNIX knowledge in managing/troubleshooting Blackberry (all models) in a Blackberry Enterprise Server environment • Participates in IT projects where required (some of them require after hours work) ABOUT GREAT CONNECTIONS EMPLOYMENT --------------------------------------------------------------------------------------- We are leading Ontario-based full cycle employment services agency, providing premium human resource solutions to clients, large and small in a multitude of industries. As a result, we are a preferred staffing partner for Fortune 500 and other industry leading companies, as well as enterprising local firms. We provide a competitive advantage by connecting great companies with great people.