Banking Service Officer III

Our client, a leading Canadian banking institution, is looking for Servce Officers to join their Small Business Banking team. We are looking for individuals with previous banking experience in a similar role with a focus on reviewing documentation as well as customer service, data entry, and proficiency in MS Office. 

Contract term: 12/02/2018 to 31/08/2018 (6 months)

Pay rate: $19.85/hour

Full-time: 37.5 hours

Schedule: Monday - Friday, rotational 8 hour shift between 8:00am-8:00pm, flexibility required

Must have:

• At least 1-2 years of experience reviewing, auditing documentation
• Banking experience
• Tech Savvy 
• Excellent communication skills
• 4 years of Customer Service experience
• Data entry experience
• MS Office

Job Responsibilities:

• Review new accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information
• Ensure all documentation meets requirements 
• Contribute to the customer experience in each interaction
• Ensure all required processing and enquiries are fulfilled meeting Service Level Agreements
• Ensure work volumes are processed accurately and effectively on a day to day basis minimizing risk to the Bank and negative impact to customer
• Complete assigned tasks accurately & within established standard
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
• Identify areas of risk and escalate as necessary
• Support a diverse and inclusive workplace
• Support the team by continually developing knowledge and being current on AML/KYC/KYB requirements and regulations
• Keep others up to date on relevant and useful information related to day to day activities
• Identify, suggest and actively participate in process improvements
• Adopt new process and technology improvements
• Ensure a thorough understanding of Small Business Banking current account opening and account maintenance 

Qualifications/Skills/Experience:

• The successful candidate must be able to work well independently and as part of a team 
• Must possess excellent organizational skills
• Excellent communication skills, both verbal and written are essential
• Must be accurate, resourceful and have a willingness to learn
• Ability to work in changing, fast paced, deadline oriented environment
• Solid computer skills are required
• Customer driven with a focus on providing exceptional customer service at all times
• Ability to take ownership of a situation at all times and know when to escalate issues as
  required
• banking experience
• documentation skills
• College and/or university degree would be an asset

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Banking Service Officer III_Mississauga"