Bilingual Banking Contact Centre Rep (French and English)

Our client, a leading Canadian banking institution, is looking for bilingual customer service professionals to join their Inbound team.  The main function of a Contact Centre bilingual specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. 

Perm hire

Pay rate: $ 19.52, afternoon shift premium $1.10, overnight premium $1.60

Full-time: 37.5 hours

Schedule: rotational afternoon and overnight shift, business hours 24/7/365 - must be flexible

Must Have:

• Bilingual French and English, verbal and written proficiency required 
• Willing to learn
• Problem solving
• Customer service
• Attention to details

Nice to have:

• Call Centre

Job Responsibilities:

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience: High school diploma or GED. 0-2 years customer service related experience required.

HOW TO APPLY:
Please send your resume to resume@gc-employment.com with the subject line "Bilingual Contact Centre Rep - Markham"

______

#BKMON