Credit Card – Telephone Sales Specialist-Markham

Our client is a leading bank in North America. Department Overview Credit Card Services is an inbound customer service call center for our client Visa cardholders. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service, in a fast paced, high volume, dynamic environment. Job Description: As a member of the Credit Card Services Contact Centre in Markham, you will join a dedicated team of professional telephone agents who provide exceptional customer service for our cardholder clientele. Through inbound service calls, you will provide timely and accurate guidance and service to cardholders for a variety of Visa product lines, plans and programs. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities. Also in this role, you must adhere to both professional practices and standards, and the processes and controls to achieve operational excellence. A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets. 100% responding to inbound customer calls. Job Requirements: We are searching for enthusiastic, friendly, professional telephone agents who can quickly adapt to change. Have a proven ability to effectively multi-task & demonstrate effective problem solving attributes. Excellent written and verbal communication in English is essential. Demonstrated skills in identifying customer needs and providing sales advice solutions that benefit customers are needed to be successful in this role. AVAILABILITY: ****Please note there are 2 different start dates - 10 Positions for Nov 4th and 10 Positions for Nov 25th. Duration end for each start date is 9 Months. AVAILABILITY: 25 hours per week. Could be scheduled to work more than 25 hours per week as needed by the business, up to 37.5 hours per week. The successful candidate must commit to one of the following availability requirements: 1)‘FULLY ROTATIONAL: For the fully rotational shift candidates must commit to being available to work a variety of rotating shifts between the hours of 7:00am and 12:00am (midnight) Monday through Sunday, including statutory holidays. 2) Available to work evening schedule anytime between 2:00pm and 12:00am (midnight) - (Mon-Fri, Tues-Sat or Sun-Thurs) All classes have new hire training where the first five (5) weeks will be full time training. Attendance to all training sessions is mandatory. Payrate: $17.73/hr, 9-month contract How to apply: 1) Directly apply online http://www.gc-employment.com/JobPost/JobDetails?JobOrderId=1091 ; or 2) Send your resume to resume2013@gc-employment .com with the subject "Credit Card -- Telephone Sales Specialist(Markham)-GC1091" Please note: • Must be bondable. • Your "Employment History" on resume should include the starting and ending MONTH and year for every position. • Incorrect email subject may cause the delay of your application