Bilingual Customer Service Representative

Our client is leading Canadian banking institution. We are looking for Bilingual Contact Centre Rep for their banking call centre in Saint John. Reporting to the Team Leader, Client Accounts, the incumbent is responsible for the timely collection of accounts for bank. This will include handling questions/problems concerning payment options, and preparing adjustments.

Contract term: 04/12/2017 to 03/12/2018, temporary to permanent 

Pay Rate: $ 18.00/hour 

Scheduled hours of work: Tuesday to Friday 1:00pm to 9:00 pm, and Saturday 9am-5pm

MUST HAVE:

1.) Ability to Multitask
2.) Attention to detail
3.) Bilingual English/French
4.) Good customer skills
5.) Quick learner and adaptable to change
6). MS office skills
7.) Strong typing skills

NICE TO HAVE

1.) Flexibility
2.) Work well with numbers – typing numbers

Job Responsibilities:

• Provide timely collection of accounts.
• Handle fair share of incoming calls
• Responsible for making contact by both telephone and correspondence, with respect to overdue payments.
• Handle client inquiries in regards to client accounts or PAD by telephone, letter, or in person.
• Forward registered letters and cancels policies for non-payment.
• Prepare account adjustments for arrears, return cheques and write-offs.
• Enter abeyance notes and instructions.
• Review abeyance file and ensures instructions are followed.
• Follows up on daily abeyances in a timely manner.
• Interact with the Client Service Center, and provide support regarding accounting issues.
• Ensure department objectives are met on time.

Qualifications:

• Previous collections experience
• Bilingual (French and English)
• Demonstrate superior interpersonal and communication skills
• Strong client service orientation
• Excellent organization and time management skills
• Professional telephone manner
• Effective analytical skills and you are detail oriented
• Knowledge of problem solving techniques
• Ability to function effectively in a fast-paced, multi-faceted environment
• Positive demeanour and team spirit
• Ability to adapt to changing situations
• Excellent computer/keyboarding skills
• Flexibility with shifts

How to Apply: 

Please send resume to resume@gc-employment.com with the subject line "Bilingual Contact Centre Representative_Saint John"