Banking Service Officer (Admin)

Our client, a leading Canadian banking institution, is looking for administrative professionals for Service Officer positions in their Personal Banking Products department. We are looking for individuals with experience in an administrative role with a focus on Microsoft Excel (macros) and Investments.

Contract term: 12/04/2017 to 05/12/2018, possibility of extension

Pay rate: $17.00/hr 

Full-time: 37.5 Hours per week

Schedule: Mon-Fri 8am-8pm Sat 8-4pm, must be available for a rotational schedule

Job Description:

Supports and resolves the unit’s equipment, technology infrastructure and premises issues as subject matter expert. Provides information, guidance, reporting and training on operating systems and act as liaison with Premises Help Desk, Technology Service Providers, and internal partners. Generally reports to Manager of Operations within team structure.

Responsibilities:

•Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable
•Create and/or recognize exceptional service through established programs
•Provide subject matter expertise for internal and external partners within defined area
•Prepared schedules for the center
•Identify, suggest and actively participate in process improvements
•Understand and apply bank/service centre operating policies and procedures
•Demonstrate flexibility by adapting to change within business area and unit
•Adopt new process and technology improvements
•Coordinate the delivery, installation, implementation and repairs of equipment and technology
•Ensure premises issues are dealt with in a timely manner escalating as required
•Identify equipment needs to streamline procedures/processes and enhance service
•Builds and maintains databases and vaiours programs as required
•Conducts testing of key components within the Business Continuity Management Plans for the unit
•Provide day to day technical support and solutions

Job Requirements:

•Strong organizational and time management skills
•Speed and accuracy in data entry
•Ability to communicate clearly and courteously
•Professionalism
•Ability to work independently and as part of a team
•Must remain resilient under pressure
•Capability to independently perform research and make informed decisions
•Mastered Office suit: Word, excel, power point
•Ability to build and maintain Macros

How to apply: 

Please send resume to resume@gc-employment.com with the subject line "Banking Service Officer"