Our client, a leading Canadian banking institution, is looking for bilingual contact centre representatives to join the growing inbound team at their Banking Services National Call Center. We are looking for individuals with experience in a similar role within a large scale call centre environment.
Start Date: 01/08/2018; 1 year contract, extension and conversion possible
Pay Rate: $ 19.52, afternoon shift premium $1.10 an hour overnight premium $1.60
Full-time: 37.5 hrs
Shift schedule: 4PM to 12 AM Tuesday to Saturday, OVN Midnight to 7AM
Must Have:
Nice to Have:
Summary: The main function of a Contact Centre bilingual specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Contact Centre bilingual specialist may be inbound, outbound or a combination of both.
Job Responsibilities:
Skills:
Education/Experience: High school diploma or GED preferred. 0-2 years customer service related experience required.
HOW TO APPLY:
Please send resume to resume@gc-employment.com with the subject line "Bilingual Contact Centre Rep - Markham"