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Bilingual Banking Contact Center/Call Center Rep
Location Markham
Start Date 11/22/2017
Type Temporary
Created 11/22/2017
Salary
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Bilingual Banking Contact Center/Call Center Rep

Our client, a leading Canadian banking institution, is looking for bilingual contact centre representatives to join the growing inbound team at their Banking Services National Call Center. We are looking for individuals with experience in a similar role within a large scale call centre environment.

 

Start Date: 01/08/2018; 1 year contract, extension and conversion possible

Pay Rate: $ 19.52, afternoon shift premium $1.10 an hour overnight premium $1.60

Full-time: 37.5 hrs

Shift schedule: 4PM to 12 AM Tuesday to Saturday, OVN Midnight to 7AM

 

Must Have:

  • Bilingual French and English ( read, write, written)
  • Willing to learn
  • Problem solving
  • Customer service
  • Attention to details

Nice to Have:

  • Call Centre

 

Summary: The main function of a Contact Centre bilingual specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Contact Centre bilingual specialist may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:  High school diploma or GED preferred. 0-2 years customer service related experience required.

 

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Bilingual Contact Centre Rep - Markham"