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Bilingual Contact Centre Representative
Location Saint John
Start Date 10/17/2017
Type Temporary
Created 10/17/2017
Salary
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Bilingual Contact Centre Representative

Our client is leading Canadian bank. We are looking for Bilingual Contact Centre Rep for banking call centre. 

Pay Rate: $ 18.00/hour 

11/01/2017 to 10/31/2018

Reporting to the Team Leader, Client Accounts, the incumbent is responsible for the timely collection of accounts for bank. This will include handling questions/problems concerning payment options, and preparing adjustments.

Scheduled hours of work: Tuesday to Friday 1:00pm to 9:00 pm, and Saturday 9am-5pm

Main Responsibilities

 Provides timely collection of accounts.
 Handles fair share of incoming calls
 Responsible for making contact by both telephone and correspondence, with respect to overdue payments.
 Handles client inquiries in regards to client accounts or PAD by telephone, letter, or in person.
 Forwards registered letters and cancels policies for non-payment.
 Prepares account adjustments for arrears, return cheques and write-offs.
 Enters abeyance notes and instructions.
 Reviews abeyance file and ensures instructions are followed.
 Follows up on daily abeyances in a timely manner.
 Interacts with the Client Service Center, and provides support regarding accounting issues.
 Ensures department objectives are met on time.

Qualifications

 You have previous collections experience.
 You are Bilingual (French and English)
 You demonstrate superior interpersonal and communication skills.
 You have a strong client service orientation.
 You possess excellent organization and time management skills.
 You possess a professional telephone manner.
 You have effective analytical skills and you are detail oriented.
 You have sound knowledge of problem solving techniques.
 You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
 You maintain a positive demeanour and foster team spirit.
 You demonstrate the ability to adapt to changing situations.
 You have excellent computer/keyboarding skills.
 You are flexible with shifts


MUST HAVE:

1.) Ability to Multitask
2.) Attention to detail
3.) Bilingual English/French
4.) Good customer skills
5.) Quick learner and adaptable to change
6). MS office skills
7.) Strong typing skills

NICE TO HAVE

1.) Flexibility
2.) Work well with numbers – typing numbers

How to Apply: 

Please send resume to resume@gc-employment.com with the subject line "Bilingual Contact Centre Representative_Saint John"