Banking Fulfillment Officer (Bilingual)

Our client is a leading Canadian banking institution.

07/31/2017 to 07/23/2018

Payrate: $19.00/hr

Full-time: 37.5hrs, Mon-Fri 8am-8pm & Flexibility Required for Sat 9-4pm

Must have:

• Bilingual French/English 
• Call Center Experience 
• Customer Service Skills 

Nice to have:

• Previous banking experience

The role of the officer within the Regulatory Fulfillment team will provides a broad range of operational support and perform general to specialized processes for own functional area within Operations & Technology. The officer supports partner relationship and is responsible for maintaining operational effectiveness to ensure business objectives, Services Level Goals and CEI targets are met. The role of the Regulatory Fulfillment Officer is responsible for reviewing FATCA documentation to ensure completeness, create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall customer experience, handle customer enquiries and escalate complicated enquiries and customer complaints as required.

Job Accountabilities:

• Provide sounds assistance and expertise by consistently utilizing established customer service framework
• Positively contribute to the overall customer experience and loyalty index in each interaction
• Ensure necessary due diligence is taken to respond to inquiries promptly and accurately; proactively providing options and solutions
• Build trust by demonstrating reliability, accuracy and accountability
• Identify opportunities to improve service delivery and support process improvements
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
• Provide subject matter expertise for internal and external partners within defined area
• Demonstrate flexibility by adapting to change within business area and unit
• Adopt new process and technology improvements
• Actively participate in daily touch points and work distribution
• Be knowledgeable and comply with Bank Codes of Conduct
• Identify, suggest and actively participate is process improvements
• Understand and apply bank/service center operating policies and procedures
• Complete assigned tasks accurately & within established standards
• Contribute to the achievement of satisfactory audits by understanding & following audit process guidelines
• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Participate in performance management activities
• Keep others up to date on relevant and useful information related to day to day activities
• Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations
• Support a diverse and inclusive workplace
• Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning
• Meet changing business needs with flexibility
• Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible
• Actively participate in any cross-skilling/ training opportunities
• Work well independently and as part of a team
• Organization skills
• Strong analytical skills
• Excellent communication skills, both verbal and written are essential
• Must be accurate, resourceful and have a willingness to learn
• Customer driven with a focus on providing exceptional customer service at all times
• Ability to take ownership of a situation at all times

Skills: 

• Analytical skills
• Interpersonal Skills
• Listening Skills  
• Organizational Intelligence 
• Time Management 
• Computer skills 
• Customer Service 
• Effective Communication

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject "Bilingual Fulfillment Officer_Mississauga"

Please note: 
• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application