Banking Chargeback Officer

Our client is a leading Canadian banking institution.

Contract term: 07/24/2017 to 07/20/2018

Pay rate: $18.00/hr

Full-time: Mon-fri 8:00am to 4:00pm

Must have skills:

• English (Read Write and Speak)
• Customer service skills
• MS office
• Professional demeanor
• Ability to navigate and toggle through various systems and websites
• Ability to multitask and can handle the pressure and demand of the workload

Nice to have skills:

• Credit card exp such as (Visa, MC, Discover)
• Sales exp.
• Telephone skills and Claims exp.

Summary: The chargeback officer responds to a variety of customer inquiries related to credit card/debit card disputes. The role is required to understand customers needs and dispute regulations for all the credit cards in order to achieve a high level of customer service.

•Limit and control non-credit losses by reviewing chargebacks for accuracy, completeness and timelines
•Minimize potential risk to the bank by proactively identifying and acting on suspicious activity
•Ensure established processing procedures and practices are followed in reference to chargebacks
•Meet daily processing levels of chargebacks to satisfy customers
•Communicate with and provide support to internal and external customer
•Develop and maintain effective relationship with other Financial Institutions and TD Canada Trust branches and TD Merchant Services
Be knowledgeable to adhere to the chargeback cycle and the time limits related to each code
•Identify new processes to more effectively contribute to the overall success of the department by reducing non value-add workflow
•Remain current with internal communication and industry trends
•Maintain knowledge of procedures and regulations at all times through constant review of reference materials, Intranet sites
•Able to meet or exceed timelines and SLA expectations
•Excellent time management skills
•Previous chargeback experience an asset but not required
•Working knowledge of Microsoft Office
•Able to work in a fast paced environment & efficiently manage workflow
•Proactive and flexible to work in a changing environment
•Excellent written and verbal communications skills English

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject "Chargeback Officer_Toronto"

Please note: 
• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application