Bilingual Banking Chargeback Officer

Our Client is a leading Canadian banking institution that is looking for a bilingual Chargeback Officer. The chargeback officer responds to a variety of customer inquiries related to credit card/debit card disputes. The role is required to understand customer needs and dispute regulations for all the credit cards in order to achieve a high level of customer service. 

07/17/2017 to 06/15/2018

Pay Rate: $21.13/hr 

Full-time: Mon-Fri, 8:00am to 4:00pm

Job Requirements
• Able to meet or exceed timelines and SLA expectations
• Excellent time management skills
• Previous chargeback experience an asset but not required
• Working knowledge of Microsoft Office
• Able to work in a fast paced environment & efficiently manage workflow
• Proactive and flexible to work in a changing environment
• Excellent written and verbal communications skills English and French

Job Description Financial Accountability
• Limit and control non-credit losses by reviewing chargebacks for accuracy, completeness and timelines
• Minimize potential risk to the bank by proactively identifying and acting on suspicious activity
• Ensure established processing procedures and practices are followed in reference to chargebacks
• Meet daily processing levels of chargebacks to satisfy customers
Operational Accountability
• Communicate with and provide support to internal and external customer
• Develop and maintain effective relationship with other Financial Institutions and branches
• Be knowledgeable to adhere to the chargeback cycle and the time limits related to each code
• Identify new processes to more effectively contribute to the overall success of the department by reducing non value-add workflow
• Remain current with internal communication and industry trends
• Maintain knowledge of procedures and regulations at all times through constant review of reference materials, Intranet sites
Accountability to the Customer
• Ensure that established SLA's are consistently met by responding in a timely manner to all chargebacks and adjustments, ensuring files are handled using the department's standard procedures
• Call merchants to follow up on chargebacks due to disputed transactions assigned
• Ensure accurate expectations are set for all customers with respect to turn around times and timeliness
Teamwork
• Be a positive and effective team player
• Preserve the Bank brand by portraying a positive image and maintaining the highest level of professionalism at all times
• 100% adherence to all employees processes
• Actively participate in coaching sessions
• Actively participate in monthly meetings
• Adhere to code of conduct and Privacy Policy

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Bilingual Chargeback Officer_Toronto"

Please note: 
• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application