A leading developer of integrated software solutions is looking for Implementation Specialist.
How to apply:
Send your resume to: itjob@gc-employment.com with job title "Implementation Specialist" in the email subject.
Position description:
Reporting to the Team Leader of Professional Services in Canada BU, this person will be responsible for projects with primary focus on implementation & training of solution suite including targeted projects within installed base clients, thereby, contributing to improving our Client Experience.
Specific responsibilities:
◾Report project status and performance (with respect to schedule, cost, quality and risk) to the project sponsors;
◾Working with the client project sponsor to create and communicate the implementation project schedule and related milestones
◾Make adjustments to the plan as necessary, in order to provide a complete picture of the progress of the project, at any time;
◾Work closely with various user groups to align business processes to company's requirements, and to manage the implementation project’s day to day activities;
◾Establish and coordinate Development & Test environments;
◾Interpret concepts and document business requirements in terms that developers and end users understand, ultimately leading to concurrence;
◾Develop and document Customer Requirements Specifications;
◾Establish and develop tools to enable application development that conforms to existing software development standards and can be modified and re-used to meet evolving needs;
◾Conduct various system and application administration tasks associated with the project
◾Identify, evaluate and document operational changes to improve information and processing systems;
◾Identify and quantify project risks; develop risk response and mitigation plans, and track risks for your scope of work;
◾Perform System Integration and User Acceptance Testing; ensuring system requirements are fully realized, and defects are resolved;
◾Liaise with Development Primes and Clients to validate solutions throughout development, including activities such as design mock-ups, prototyping and solution walkthroughs
◾Manage Client expectations within project scope and budget;
◾Prepare and implement client group documentation and training documentation
◾Deliver training sessions and request / analyze feedback from client to improve training material & delivery method.
◾Seek out and identify training opportunities along with new module requirements within existing client base when interacting with customer contacts
◾Identify and document market, clients and operational requirements and forward to product management
prime Requirements:
◾College degree in accounting or other relevant discipline;
◾Five years of experience in Business Analysis including three years in software implementation;
◾Project Management experience;
◾CAPM certified or PMP certified, an asset;
◾Experience running cross-functional projects;
◾Ability to query database MS-SQL, an asset;
◾Experience with Pervasive, an asset;
◾Experience with Microsoft Project, an asset;
◾Strong end-user support, training, and presentation skills
◾Strong analytical and problem solving ability, with ability to multi-task;
◾Proficient in English (written & verbal) with excellent communication skills; ability to communicate in French is an asset;
◾Ability to work independently with minimal direction;
◾Ability to effectively partner with vendors, approach all work assignments with great professionalism, and a solid work ethic;
◾Enjoys writing-documenting with a strong ability to write technical documents in a simple to read, user friendly format
◾Willingness to learn and undertake new challenges