Implementation Specialist

A leading developer of integrated software solutions is looking for Implementation Specialist.

How to apply:

Send your resume to: itjob@gc-employment.com with job title "Implementation Specialist" in the email subject.

Position description:

Reporting to the Team Leader of Professional Services in Canada BU, this person will be responsible for projects with primary focus on implementation & training of solution suite including targeted projects within installed base clients, thereby, contributing to improving our Client Experience.

Specific responsibilities:

◾Report project status and performance (with respect to schedule, cost, quality and risk) to the project sponsors;

◾Working with the client project sponsor to create and communicate the implementation project schedule and related milestones

◾Make adjustments to the plan as necessary, in order to provide a complete picture of the progress of the project, at any time;

◾Work closely with various user groups to align business processes to company's requirements, and to manage the implementation project’s day to day activities;

◾Establish and coordinate Development & Test environments;

◾Interpret concepts and document business requirements in terms that developers and end users understand, ultimately leading to concurrence;

◾Develop and document Customer Requirements Specifications;

◾Establish and develop tools to enable application development that conforms to existing software development standards and can be modified and re-used to meet evolving needs;

◾Conduct various system and application administration tasks associated with the project

◾Identify, evaluate and document operational changes to improve information and processing systems;

◾Identify and quantify project risks; develop risk response and mitigation plans, and track risks for your scope of work;

◾Perform System Integration and User Acceptance Testing; ensuring system requirements are fully realized, and defects are resolved;

◾Liaise with Development Primes and Clients to validate solutions throughout development, including activities such as design mock-ups, prototyping and solution walkthroughs

◾Manage Client expectations within project scope and budget;

◾Prepare and implement client group documentation and training documentation

◾Deliver training sessions and request / analyze feedback from client to improve training material & delivery method.

◾Seek out and identify training opportunities along with new module requirements within existing client base when interacting with customer contacts

◾Identify and document market, clients and operational requirements and forward to product management

prime Requirements:

◾College degree in accounting or other relevant discipline;

◾Five years of experience in Business Analysis including three years in software implementation;

◾Project Management experience;

◾CAPM certified or PMP certified, an asset;

◾Experience running cross-functional projects;

◾Ability to query database MS-SQL, an asset;

◾Experience with Pervasive, an asset;

◾Experience with Microsoft Project, an asset;

◾Strong end-user support, training, and presentation skills

◾Strong analytical and problem solving ability, with ability to multi-task;

◾Proficient in English (written & verbal) with excellent communication skills; ability to communicate in French is an asset;

◾Ability to work independently with minimal direction;

◾Ability to effectively partner with vendors, approach all work assignments with great professionalism, and a solid work ethic;

◾Enjoys writing-documenting with a strong ability to write technical documents in a simple to read, user friendly format

◾Willingness to learn and undertake new challenges