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Technical Analyst
Location Concord
Start Date 6/21/2017
Type Direct hire
Created 6/7/2017
Salary
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Technical Analyst

Our client is a leading manufacturing company for cosmetics, pharma, & cleaning products in North America. Currently, we are looking for a strong HelpDesk person with 3-5 years experience.

Ensures all IT needs to support production are met. Provides first-level problem resolution for all computer systems and telephone issues. This includes problem definition, research, and resolution of less complex situations. Escalates more complex situations to appropriate resources.

Essential Job Functions

PC, phone and network support for the site in a responsive, courteous and helpful fashion.

Manages open issues.

PC adds/moves/changes

Escalates trouble tickets when resolution is beyond scope: resolution is > 4 hours, data center/server problem, different/advanced skill sets required, outside parties required.

Performs Network troubleshooting related to network system and user problems.

Maintains an accurate inventory of all computer related hardware and software.

Installs hardware and software as directed by Network Administrator.

Repair and maintenance of all hardware.

Qualifications

University degree or equivalent work experience.

Certification in the follow areas would be an asset: CCNA, CCNP, MCSE, SME, PMP IBM and NetApp SAN Systems Configuration and Admin

High level of technical proficiency in, Citrix Configurations and Admin

5 years’ experience with VMWare, and SAN technology

5 years Project management skills

Netbackup system setup and admin

Firewall knowledge Checkpoint PIX ASA

EDI Gentran/AS2 knowledge support

JDE E1 / World

Microsoft Exchange Administration

5 years or greater experience in a Tier 3 level Support  7/24

Superior troubleshooting skills and priority management, and knowledge transfer skills, Documenting, and policy adherence and development, can handle adversity

Server Architecture and Admin.

Job Location: Concord, ON

Salary Range: Around $50 – 60k

How to apply:

Please send your resume to itjob@gc-employment.com with the subject "Technical Analyst_Concord".

 

** Applicants with disabilities who need accommodation in the application process, or those needing job information in an alternative format, may e-mail a request to gchelp@gc-employment.com or contact Human Resources.