Sr. Technical Analyst

Sr. Technical Analyst for a leading cosmetics manufacturer in Toronto.  

Ensures all IT needs to support production are met. Provides first-level problem resolution for all computer systems and telephone issues. This includes problem definition, research, and resolution of less complex situations. Escalates more complex situations to appropriate resources.

JOB RESPONSIBILITIES

• PC, phone and network support for the site in a responsive, courteous and helpful fashion. Manages open issues.

• PC adds/moves/changes

• Escalates trouble tickets when resolution is beyond scope: resolution is over 4 hours, data center/server problem, different/advanced skill sets required, outside parties required.

• Performs Network troubleshooting related to network system and user problems.

• Maintains an accurate inventory of all computer related hardware and software.

• Installs hardware and software as directed by Network Administrator.

• Repair and maintenance of all hardware.

EXPERIENCE AND SKILLS REQUIRED

• University degree or equivalent work experience.

• Certification in the follow areas would be an asset: CCNA, CCNP, MCSE, SME, PMP

• IBM and NetApp SAN Systems Configuration and Admin.

• High level of technical proficiency in, Citrix Configurations and Admin

• 5 years’ experience with VMWare, and SAN technology

• 5 years Project management skills

• Netbackup system setup and admin

• Firewall knowledge Checkpoint PIX ASA

• EDI Gentran/AS2 knowledge support

• JDE E1 / World

• Microsoft Exchange Administration

• 5 years or greater experience in a Tier 3 level Support 7/24

• Superior troubleshooting skills and priority management, and knowledge transfer skills, Documenting, and policy adherence and development, can handle adversity

• Server Architecture and Admin.

How to Apply:

Please send your resume to itjob@gc-employment.com with the job title "Sr. Technical Analyst" in the subject.