IT Service Technician

Please send your resume to itjob@gc-employment.com with the job title  "IT Service Technician" in the subject.

World-leading food packaging company is looking for an experienced IT Service Technician.

30% traveling is required for this job, within Ontario and Quebec.

Responsibilities:

Experienced technical position that provides hardware, software, peripherals and network support to computer users

Support may range from break/fix repair of computer, server, and network equipment, to procurement of computer equipment, to deployment of new equipment and software, and to root cause analysis and problem resolution.

Position will support office and manufacturing environments.

Educational Requirements:

• College Degree preferred - Computer Degree

• Experience supporting a manufacturing environment is a plus.

Required Technology Skills:

• 3+ years experience as Desktop Support professional

• 1+ years experience Network Operations / Systems Monitoring.

• 1+ years experience as Service Desk Agent

• Problem solving skills including an excellent understanding of desktop operating systems and networking principles

• Solid knowledge and understanding of application systems and computing devices

• Working knowledge of network components including routers, switches and circuits

Preferred Technology Skills:

• 2+years experience working with Microsoft Active Directory, Microsoft Office 2007, LAN/WAN, network printing, Blackberry, Microsoft Windows XP and Windows 7, Cisco network device

• Working knowledge of Microsoft SMS or equivalent

• Working knowledge of PC imaging and deployment processes

• Remedy Incident Management system experience

Other Required Skills:

• Candidate will support multiple company locations; travel is required (estimated at 30%).

• Demonstrate strong ability to identify, analyze and solve problems quickly, completely and professionally, in accordance with company standard

• Reliable team player with willingness to backfill co-workers, participate in technical project tasks, follow established RLS IT processes and procedures.

• Available outside normal business hours to handle escalations or project tasks as required.

• Demonstrate excellent verbal and written communication skills and good organization skills.

• Possess customer service skills that demonstrate a professional and positive approach

• Able to network efficiently in order to locate internal subject matter experts as needed.

• Display tact, patience and the ability to handle stressful situations.

• Able to work independently, exercising sound judgment and initiative.

• Able to focus on continuous learning to further IT knowledge and career development.

• Able to lift 50 pounds