Technology Analyst
Please apply online and send your resume to itjob@gc-employment.com, with job title "Technology Analyst"
QUALIFICATIONS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
1. Employee must have proficient knowledge of:
- Excellent understanding of operation, maintenance, integration and expansion of modern computer networks, NT server and workstation administration experience.
- Network and PC operating systems, and advanced LAN and WAN concepts.
- Principles and techniques of installation and troubleshooting of two or more network operating systems
- Internet protocols and services (WWW, FTP, NNTP, DNS, SMTP, POP3, etc.)
- Techniques, equipment and diagnostic software used in the assembly, troubleshooting and repair of personal computers
- Network/server configuration and administration
- MS Exchange Server configuration and administration
2. Employee must have the ability to:
- Manage information technology projects including: budgeting costs, determining task durations, coordinating vendors and other project participants, monitoring and documenting project details using a project management tool (e.g. Microsoft Project).
- Assist in the development of IT budgets.
- Follow oral and written directions and use good judgment in recognizing the scope and limit of delegated authority.
- Analyze and resolve computer user needs and problems.
- Communicate well verbally and in writing on technical issues with individuals with varying degrees of computer familiarity.
- Instruct individuals with varying degrees of computer familiarity in the use of computerized information systems.
- Establish and maintain effective, cooperative and professional working relationships with those contacted in the course of the work.
- Maintain strict confidentiality of court management files and information as may be obtained or encountered in the performance of court technology systems design, implementation, operation, maintenance, or upgrades.
- Organize work and setting priorities to meet deadlines and working within prescribed time constraints.
- Assemble, install, configure, repair and maintain servers, desktop computers and network hardware, peripherals and components
- Perform advanced system administration and maintenance functions
- Install, configure, modify and maintain operating system, application, network, remote access, and specialized software
- Evaluate and translate user requirements into hardware and software specifications.
3. Employee must have the following minimum experience or training:
- Any combination of experience and education that would provide the required knowledge and abilities is qualifying.
- A typical way to obtain the required knowledge and abilities would be: A bachelor’s degree in Computer Science or related field, and / or Microsoft Certified Systems Engineer (MCSE) Certification.
4. Employee must fulfill the following special requirements:
None
5. Employee must be able to meet the following physical demands and working conditions:
- Ability to bend, stoop, reach overhead, crawl under work stations.
- Mobility to work in awkward positions; strength to lift, carry and place computers and related equipment; manual dexterity to operate keyboards, and precision tools and equipment; vision to read handwritten and printed material and computer screens; speech and hearing to communicate in person and by telephone.
- May require working overtime, on-call, and weekends.
- Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations
TYPICAL DUTIES (Illustrative Only):
Depending on assignment, duties may include, but are not limited to, the following:
- Works with user departments to determine how court processes may be improved through the use of automation; recommends processes to be automated; provides a plan for implementing automation solutions.
- Researches, evaluates, and makes recommendations to purchase software packages. Upgrades existing software; creates and maintains proprietary application software.
- Manages design, acquisition and installation of information technology projects including development of information technology requests for proposals and budget requests.
- Develops, or assists in the preparation of formal policies, procedures, and standards for the use of automated systems.
- Develops and maintains appropriate data security levels to insure confidentiality and integrity of court operations, budget, and case file information.
- Ensures that installed automation systems meet user needs (e.g. accuracy, functionality, efficiency, and security).
- Operates a variety of office equipment, including transcription machines, computer terminals, printers, and related equipment.
- Conducts analysis and research on the appropriateness of various system hardware configuration, including computer, printer, monitor, telecommunications equipment, and network equipment; makes recommendations concerning office automation equipment; assists purchasing staff in evaluating computer equipment vendors.
- Maintains various records, documentation, and inventories for computer systems.
- Answers user questions and resolves user problems related to the use and operation of automated information systems.
- Provides end user training, support and service.
- Maintains/manages trouble ticket tracking system.
- Plans and executes LAN and WAN modification and installation projects
- Resolves problems related to application software, operating system, hardware, printing, and networks.
- Refers major system problems to appropriate vendors
- Installs, configures, upgrades, troubleshoots, repairs and maintains desktop computer workstations, servers and peripherals
- Tests hardware for proper operation Monitors LAN and server operations.
- Maintains, monitors and troubleshoots LAN/WAN communication equipment and local infra-structure equipment
- Installs, configures and maintains new and/or upgraded operating systems, applications, protocols, remote access, and network software
- Performs daily file server backups and verifies their contents
- Administers, maintains and updates Internet firewall and proxy server for Internet access and intruder detection/aversion
- Performs remote and/or on-site diagnostics and troubleshooting using diagnostic software and basic test equipment
- Analyzes software conflicts, hardware problems, and operation and integration of desktop workstations within the Court network and Internet environment
- Maintains current knowledge of the field including learning new and existing software, applications, databases and hardware
- Acts as a liaison and represents the department in meetings with other departments, contractors, vendors and other agencies Performs other duties as assigned.
