Details back to list
Banking Wealth ALM Remediation Agent
Location Toronto
Start Date 5/31/2017
Type Temporary
Created 5/31/2017
Salary
Apply
Email a friend

Banking Wealth ALM Remediation Agent

Our client is a leading Canadian banking institution.

07/04/2017 to 06/01/2018

Pay Rate: $22.41/hr

Full-time: Mon-Fri, 8:30am - 5:00pm

 

Must haves:

  • Some mortgage exp
  • call centre background
  • Ability to handle high volume environment
  • Excellent written & verbal communication skills with attention to detail
  • MS Office Suite (Word, Excel)

The Wealth ALM Remediation Agent will be responsible for successfully managing client inquiries via phone and/or email with the eventual goal of obtaining all appropriate documentation/responses from the clients with respect to the engagement letters


Client Experience:

  • The roles require strong individuals who will focus on providing quality service while developing strong relationships with our partners and clients.
  • The individual will work within a team to achieve common goals and objectives, contributing to a positive team environment.
  • Provide accurate and timely information.
  • Proactively identify partner/client needs and communicate recommendations
  • Contribute positively to the project's overall goals

Internal Practices & Processes:

  • Prioritize and manage own workload to meet SLA requirements for service and productivity
  • Multi-task with multiple applications
  • Adapt to fast paced environment/ under pressure / high volumes
  • Escalate non-standard or high risk transactions or other activities as appropriate
  • Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
  • Complete investigations – report/escalate risk issues identified or process gaps
  • Know and apply system capabilities to update database tool and track all activities assigned for the remediation task

Requirements:

  • Proven verbal and written communications skills
  • Working knowledge of the Mortgage, RESL, Tax, Accounting an asset
  • Advanced proficiency in Microsoft Office Suite
  • Advanced Keyboarding
  • Post-Secondary education required (University degree an asset)
  • Commitment to client service excellence
  • Proficiency in ISM, SIT, CIF an asset
  • Proven ability and willingness to learn and manage complex idea/concepts
  • Proven attention to detail
  • Successful completion of the Canadian Securities Course (CSC) an asset

 

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Wealth ALM Remediation Agent_Toronto"

Please note:
• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application