Our client is a leading Canadian banking institution.
07/04/2017 to 06/01/2018
Pay Rate: $22.41/hr
Full-time: Mon-Fri, 8:30am - 5:00pm
Must haves:
- Some mortgage exp
- call centre background
- Ability to handle high volume environment
- Excellent written & verbal communication skills with attention to detail
- MS Office Suite (Word, Excel)
The Wealth ALM Remediation Agent will be responsible for successfully managing client inquiries via phone and/or email with the eventual goal of obtaining all appropriate documentation/responses from the clients with respect to the engagement letters
Client Experience:
- The roles require strong individuals who will focus on providing quality service while developing strong relationships with our partners and clients.
- The individual will work within a team to achieve common goals and objectives, contributing to a positive team environment.
- Provide accurate and timely information.
- Proactively identify partner/client needs and communicate recommendations
- Contribute positively to the project's overall goals
Internal Practices & Processes:
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Multi-task with multiple applications
- Adapt to fast paced environment/ under pressure / high volumes
- Escalate non-standard or high risk transactions or other activities as appropriate
- Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
- Complete investigations – report/escalate risk issues identified or process gaps
- Know and apply system capabilities to update database tool and track all activities assigned for the remediation task
Requirements:
- Proven verbal and written communications skills
- Working knowledge of the Mortgage, RESL, Tax, Accounting an asset
- Advanced proficiency in Microsoft Office Suite
- Advanced Keyboarding
- Post-Secondary education required (University degree an asset)
- Commitment to client service excellence
- Proficiency in ISM, SIT, CIF an asset
- Proven ability and willingness to learn and manage complex idea/concepts
- Proven attention to detail
- Successful completion of the Canadian Securities Course (CSC) an asset
HOW TO APPLY:
Please send resume to resume@gc-employment.com with the subject line "Wealth ALM Remediation Agent_Toronto"
Please note:
• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application