Inbound Contact Centre Representative_Markham

Our client is a Canadian leading bank.

Start/End Dates: 06/13/2016 to 06/12/2017

Location: Markham

Payrate: $18.50/hr

Shift Premium of $1.10/hr will be added to work order.

*** 5 Weeks mandatory training is Full-time 37.5 hours Monday to Friday between 4PM - 12AM ***
*** Positions are Full-Time 37.5 hours per week after training based on business needs ***
** Must be available to work Monday to Sunday 7AM -12AM midnight**

Department Overview:

Credit Cards is a fast paced, high volume, dynamic environment. Recognizing that sales are essentially an extension to superior customer service, Telephone Banking uses a compliance balanced scorecard approach between sales, customer service and productivity.

Job Description:

As a member of the Credit Card Services Contact Centre , you will join a dedicated team of professional telephone agents who provide exceptional customer service for our cardholder clientele. Through inbound service calls, you will provide timely and accurate guidance and service to cardholders for a variety of personal Visa product lines, plans and programs. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities.
We provide the tools and support you need to develop a career and encourage personal growth through our Personal Performance and Development Program which includes monthly coaching.

Job Requirements:

We are searching for people friendly Contact Centre Telephone Specialists that thrive in an environment that provides high quality customer service.
Successful candidates require the ability to:
• Work in a statistically driven environment, measured by call quality and call productivity goals
• Possess exceptional customer service skills and a passion for sales advice
• Possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
• Willingness to seek out additional support or guidance (problem solve) where necessary in order to provide accurate and timely information.
• Quickly adapt to change
• Self-starter who will take the initiative to obtain solutions, stay focused, pay attention to detail and follow established operating procedures.
• Comfortable working independently and within a team environment
• Strong PC Skills

Availability: The successful candidate must commit to the following availability requirements:

- Available to work anytime between 7:00am and 12:00am, Monday to Sunday, including statutory holidays. FT 37.5 hours per week

The first day of work will be Monday June 13th, 2016. The first 5 weeks will be full time training, Monday to Friday. Hours of training are between 4:00pm and 12:00am (midnight). Attendance to all training sessions is mandatory.

Send your resume to resume@gc-employment. com with the subject "Inbound Contact Centre Representative_Markham"

Please note:

Must be bondable.
Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
Incorrect email subject may cause the delay of your application