Inbound Contact Centre Representative (3 months contract)

Our client is a Canadian leading bank.

Start/End Dates: June 6th, 2016 -  Sept 3rd, 2016

Payrate: $16.00/hr

Must haves: Excellent communication, organized and attention to detail, ability to handle high volume high stress clientele.

Nice to have: Credit or RESL experience highly preferred.

*Candidate will be taking inbound calls from branches or the mortgage sales dept and answer questions about appraisal status, routing calls to either the appraisal officer or manager, call volumes are approximately 65-85 calls per shift, will be working off of systems and a queue and on the job training provided.

Summary: The main function of a Contact Centre bilingual specialist is to interact with sales channels, partners and vendors to provide information in response to inquiries about products and services and to handle and resolve inquiries and concerns. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

Job Responsibilities: Resolve customers, Providing information, Answer questions and triage calls as necessary, Refer unresolved customer grievances to designated Officers or Managers when required, Keep records of call interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills: Verbal and written communication skills, attention to detail, customer service, interpersonal skills, Ability to work independently and manage one's time, Ability to accurately document and record customer/client information, Previous experience with financial insitutions or credit companies as well as various computer applications, such as MS Outlook or Data Entry software.

How to Apply:
Send your resume to resume@gc-employment. com with the subject "Inbound Contact Centre Representative (3 months contract) - Markham"

Please note:

Must be bondable.
Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
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