Collections Agent

Our client is a leading Canadian Bank. We are now hiring for Bilingual Collections Agent.

Main responsibilities:

•       Perform In-bound/outbound collections call to clients regarding pass due invoices/statements (early stage delinquency, courtesy calls)
•       Answer incoming calls from clients regarding pass due invoices/statements
•       Reduce client delinquency
•       Interacting with customers, lawyers, branches and different professionals.
•       Perform other related Customer Service responsibilities as required

Must Have Skills:
•       Experience in collections
•       2 years of previous call center experience preferred
•       College/University degree required
•       Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
•       Self-motivated
•       Quick learner
•       Takes initiative
•       Call center experience

Nice to Have:
•       Conflict resolution
•       Positive demeanor
•       Customer service oriented

Attributes:

•       Customer Service Oriented
•       Excellent Communication skills
•       Outstanding command of French and English language
•       Fast learner
•       Sales acumen
•       Comfortable learning new software
•       Proactive 

Hours of Work:
•       3 full-time roles (Monday to Friday: 8:00am to 4:00pm) totaling 37.5 hours
•       1 part-time role (Sunday 1:00pm to 8:00pm and Mon-Wed-Fri 9:00am-5:00pm) totaling 29 hours

Contract Length: 12 Months (possible extension)           
Start/finish date: 5/25/2015 - 5/24/2016

How to apply:
1) Directly apply online
2) Send your resume to resume@gc-employment.com with the subject 'Collections Agent--Montreal'

Please note: 

• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application