Details back to list
Customer Service Coordinator
Location Woodbridge
Start Date 10/13/2020
Type Full time
Created 10/13/2020
Salary
Apply
Email a friend

Customer Service Coordinator

Our client, a leading automotive manufacturing company is looking for two customer service coordinators to join their growing team. The ideal candidates must have automotive manufacturing customer service experience. 

 

Location: Woodbridge, ON

Shift: 8am to 5pm (Monday to Friday), some weekend shifts required.

Salary: around $60K depends on experience

 

QUALIFICATIONS NECESSARY TO DO THE JOB:

  • Grade 12 education or equivalent
  • Minimum 3 years experience in an automotive environment
  • Excellent English communication skills (both written and verbal)
  • Good general math skills
  • Computer literacy in business applications
  • Ability to work under pressure
  • Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures
  • Well organized and highly efficient working in a multi-tasking dynamic environment

DESIRABLE ADDITIONAL QUALIFICATIONS:

  • Familiarity with CMI software
  • Experience gained working inside Magna
  • Knowledge of Ford DDL / SDS / SIMS systems and related procedures
  • Knowledge of Chrysler SMART / DRIVE systems and related procedures
  • Knowledge of Nissan Portal and related procedures
  • Knowledge of Honda portal

MAIN DUTIES AND ACTIVITIES OF JOB:

  • Responsible for all customer-service related duties as outlined in Company Procedures (e.g. TS-9A), for customer(s) to which they are assigned
  • Pulls in EDI customer releases and posts to the Company system
  • Enters any manual releases as applicable
  • Ensures that company and customer cums are in full agreement
  • Checks/confirms demand load accuracy for their customer before MRP run
  • Issues shipping work-sheets to Shipping Department in advance
  • Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing
  • Responsible for all transportation, logistics and premium freight for customer base
  • Develop customer relationship and provide Best-in-Class service
  • Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)
  • Maintain 100% on time delivery to customers and providing disputes when necessary
  • Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
  • Review customer charge-backs and recommend disputes when appropriate
  • Coordinates Customer Finished Good returnable shipping container returns to the company from the applicable customer, in a timely manner
  • Backs up other Customer Service (different customer account) positions
  • Provides on-call Customer Service support during non-normal business hours as required
  • Utilizes effective Housekeeping practices
  • Maintains responsibility for departmental Continual Improvement at all times, both in general and specifically related to individual duties
  • Attends training based on company Internal Training Matrix
  • Adheres to all safety rules and regulations
  • Follows all applicable company procedures
  • Any other reasonable request by management

 

How to Apply:

Please send your resume to careers@gc-employment.com with the subject of "Customer Service Coordinator_Woodbridge", thank you.

 

------------------------------------------------------------------------------

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require accommodation throughout the hiring process, please let us know and we will work with you to meet your needs.