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Senior Regulatory Affairs Manager - Product Safety
Location Toronto
Start Date 12/18/2019
Type Full time
Created 12/18/2019
Salary
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Senior Regulatory Affairs Manager - Product Safety

Our client, a leading manufacturer of skincare and cosmetics, is looking for a Senior Regulatory Affairs Manager for their Product Safety team. 

 

Perm role, Full-time

Salary: up to $85K

 

Summary: Senior Regulatory Affairs Manager will lead, recruit, train, and manage the Product Safety: Risk Management, Documentation, and Customer Escalation team. The successful candidate will be the main liaison between both the Customer Happiness (service) and Regulatory Affairs, and Regulatory Affairs and insurers. As an integral member of the Regulatory Affairs team, the successful candidate will also help develop enhancements to product safety processes and documentation.

Job Responsibilities:

  • Investigate and help resolve customer complaints.
  • Assess and report on regulatory and other risk.
  • Develop strategies for identifying and managing risk and mitigating risk as necessary.
  • Implement and streamline documentation systems.
  • Liaise between Customer Happiness and Regulatory Affairs.
  • Liaise between Regulatory Affairs and DECIEM’s insurers.
  • Manage claims and be the main point of contact for all claim related issues.

 

Education and Experience Reuirements:

  • 7-10 years either working with claims in the insurance industry or with complaints in the cosmetic or pharmaceutical industry.
  • Bachelor’s degree in a related field is required.
  • Designations or training in the insurance industry an asset.


Required Skills:

  • Ability to navigate a fast-moving environment.
  • Excellent problem-solving skills.
  • Excellent communication skills.
  • Ability to prioritize and manage multiple, concurrent, and often global projects.
  • Extremely well organized.
  • Discretion and ability to work with confidential and sensitive scientific and customer data.
  • Ability to work independently.
  • Ability to work collaboratively with departments to implement changes or new systems.
  • Ability to mentor, coach, and direct staff.

 

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject of "Sr Regulatory Affairs Manager - Product Safety_Toronto"

 

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