Quality Assurance / Quality Compliance Associate / Customer Service

A fast growing beauty products company is hiring for a Quality Compliance Associate - Customer Complaints to help with product complaints, product recall, and regulatory notifications.

• Full-time, perm role
• Salary: $50,000 per year
• Working location: Downtown Toronto 

Job Responsibilities:

• Serve as Quality Assurance point of contact for commercial product customer complaints and product recall events as per established procedures.
• Receive, process, and initiate product complaint investigations using the current product complaints procedures and coordinate all aspects of investigation through closure and/or provide oversight for complaint handling process.
• Interface and collaborate with various departments (Customer happiness, Quality Assurance, Regulatory, Development, etc.) Company Stores and Retailers, on product complaint issues.
• Conduct follow-up with customer happiness team for additional information necessary to complete a detailed investigation.
• Arrange the return of complaints products or Retain sample to appropriate departments for evaluation.
• Assure that all product complaints are investigated to the appropriate level within the required timeline.
• Provide timely investigation updates to Customer happiness team or other stake holders.
• Alert Quality Management of all potential regulatory notification and escalate trends and product complaints that potentially require a regulatory action (e.g. recall, production hold, etc.).
• Perform analysis and trending of product complaints. Generate product complaint reports to identify and evaluate any trend signals observed and initiate investigations when required.
• Interact with auditors and regulatory bodies to present the product complaint system during audits and inspections.

Skills and Qualifications:

• University degree or equivalent in Science or related area.
• 3 - 5 years of experience in Quality Assurance.
• Required knowledge of cGMPs guidelines, Health Canada, FDA, EMEA requirements.
• For Document Management: Advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe Acrobat, and programming Macro.

HOW TO APPLY:

Please send us your resume to careers@gc-employment.com with the subject of "Quality Compliance Associate /Customer Service"

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