Bilingual Banking Service Availability Rep

Our client, a leading Canadian banking institution, is looking for Service Availability Representatives to join their growing team. We are looking for individuals who are able to work flexible schedules and have excellent customer service skills.

Contract term: 2 years

Pay rate: $18.85/hr

Schedule: 7:00am -9:00pm Monday to Friday; and 7:00am to 7:00pm Saturday and Sunday

Must Have:

• Bilingual, French and English
• Excellent written and oral communication skills.
• Ability to work flexible schedules.
• Above average computing and navigational skills.
• Exceptional customer service skills.
• A team player who collaborates effectively with peers and other teams.
• Good knowledge of MS Office 2010 (Word, Excel, OneNote and PowerPoint).
• Technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,
• Edge/Chrome/ Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, AirWatch, All Microsoft office products -
• Access, OCS Group chat, Lync, SCCM, variety of telephony devices and a good understanding of networking and wifi support.
• Experience with iPad, Tablets, Playbook, Smartphone and Android devices.
   

Nice to Have: Experience with ticketing systems

Job Responsibilities:

• Respond to a variety of inbound customer calls/emails. 
• Ensure accurate and detailed problem documentation/ticketing. 
• Provide timely escalation and follow-up with support groups and customers. 
• Identify and escalate wide-impact or potential wide-impact outages. 
• Identify trends and opportunities for improvement as well as provide ongoing feedback. 
• Build ongoing support proficiency for other skills and applications.
   

Education: University Degree or a College degree/diploma is considered an asset.

How to Apply: 

Please send your resume to careers@gc-employment.com with the subject title “Bilingual Banking Service Availability Rep_London”

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