Customer Service Representative

Our client, a leading medical devices provider is looking for a customer service representative to join their growing team.

Location: Oakvilla, ON,

Shift time: Monday to Friday, 8:30am – 5pm or 6:30am– 3:00pm, flexible with these two shifts 

Pay rate: up to 25/hour for temp to perm role

Job Description:

• Process service returns, using Oracle and software applications as required.
• Create repair/service work orders and issue Return Material Authorizations (RMAs).
• Receives and places calls to customers for return of merchandise, informs customers of repair costs and secures customer repair authorization purchase orders.
• Submit repair/service quotes to customers and obtain repair authorization.
• Complete repair/service work orders and submit charges for invoicing.
• Research and respond to customer inquiries about repair/service status.
• Prepare repair summaries to customers regarding findings and service performed.
• Prepare Pack Slips, Shipper Letter of Instructions (SLI) and Commercial Invoices.
• Assist in the maintenance of service performance and trending reports.
• Maintain product – tracking databases/spreadsheets.
• Maintain customer files.
• Administer service/repair parts ordering for internal and external customers.
• Assist with warehouse environment tasks such as inventory organization, storage and receiving.
• Submit product complaints. Ensure complaints are processed correctly and efficiently.
• Coordination and processing of service and repair loaners to sales reps and/or customers while products are being serviced by the company.
• Performs simple diagnostics checks to determine problems and, if detected, routes the part to the appropriate facility in the USA for repair and or to our local Canadian Repair/Service Technician.
• Observes company policies and safety procedures
• Other duties and assignments as may become necessary.

Qualifications:

• Education: University or College Degree preferred.
• Greater than 2 years related experience with medical device customer service responsibilities.
• Strong working knowledge of Microsoft Word, Excel, Oracle R12 and Internet skills preferred.

How to Apply:

Please send your resume to careers@gc-employment.com with subject "Customer Service Representative_Oakville"