Banking Contact Centre Rep - Inbound (Unilingual/Bilingual)

Our client, a leading Canadian banking institution, is looking for bilingual or unilingual contact centre reps for their Credit depertment. We are looking for individuals with credit or RESL experience and excellent communication skills.

Contract term: 3 months, with intent to extend to 6 months or more

Pay rate: $16.63/hr

Part-time: 22.5 hrs per week up to 37.5+

Schedule: flexibility required; Mon-Fri 8:00am-9:00pm, rotational shifts

MUST HAVE:

• Excellent communication skills
• Organized and attention to detail
• Ability to handle high volume high stress environment
• Credit or RESL experience highly preferred

Summary: The main function of a Contact Centre specialist is to interact with sales channels, bank partners and vendors to provide information in response to inquiries about products and services and to handle and resolve inquiries and concerns. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

Job Responsibilities:

• Resolve concerns, Providing information, Answer questions and triage calls as necessary
• Refer unresolved customer grievances to designated Officers or Managers when required
• Keep records of call interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Compliance reviews of appraisal reports to meet Real Estate Secured Lending guidelines

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Contact Centre Rep - Markham”

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