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Banking Contact Centre Representative
Location Toronto
Start Date 12/13/2018
Type Temporary
Created 12/13/2018
Salary
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Banking Contact Centre Representative

Our client, a leading Canadian banking institution, is looking for Contact Centre Reps to join their Finance team. We are looking for customer service professionals with around 3 years of call center experience. 

 

Contract term: 17/12/2018 to 16/06/2019

Pay rate: $17.75/hour

Full-time: 37.5 hours

Schedule: Mon - Fri 7:30am - 9:00pm; Saturdays 9am-8pm (flexibility required)

 

Must Have:

  • Customer service skills 
  • Strong communication skills – verbal & written
  • Interpersonal skills – gel well with the team
  • 3 years previous call center experience required
  • Results driven
  • Attention to detail

Nice to Have:

  • Banking Experience

 

Summary: The main function of a Contact Centre/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Contact Centre Rep - Toronto”

#BKGTA