Banking Access Services Rep II

Our client, a leading Canadian banking institution, is looking for individuals to join their Cash Management Support team. This position is accountable to deliver a superior customer experience and support profitable business growth. We are looking for individuals that work well in a team with data entry experience, excellent communication skills, and strong analytical skills.

Contract term: 17/12/2018 to 31/07/2019 (6 months)

Pay rate: $19.51/hr

Full time: 37.5 hours 

Shift schedule: Mon to Fri 9 am to 5 pm

Must Have:

• Microsoft office (word, excel, access, outlook and lotus notes)
• Excellent communication skills (both written and verbal)
• Demonstrated problem solving and time management skills
• Data entry with accuracy
• 2 to 4 years related experience

Job Description

• Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.
• Respond to all requests from the business partners in a timely manner.
• Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.
• Continually seek out and identify automation and/or process improvement opportunities.
• Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience.

Job Requirements

• Strong focus on details, meeting deadlines, and achieving personal and team objectives.
• Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook and Lotus Notes.
• Excellent communication skills (both written and verbal).
• Demonstrated problem solving and time management skills.

HOW TO APPLY:

Please send resume to resume@gc-employment.com with the subject line "Banking Access Services Rep - Markham"

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