Banking Operations Officer II

Our client, a leading Canadian banking institution, is looking for Operations Officers to join their team. We are looking for candidates who have previous banking experience and strong attention to detail.

Contract term: 2018-11-19 to 2019-03-03

Pay rate: $18.00/hr

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 8:00 am - 4:30 pm

Must Have:

• Strong analytical, multitasking, and problem solving skills.
• Organized and attention to detail
• 2-4+ years of experience as Customer Service/Operations Officer working with clients over the phone.
• Finance/Banking experience.
• Computer savvy - MS Office

Nice to Have: Canadian Security Course Completed

Job Responsibilities:

• Serve clients as required – adhere to Service Level Agreements. 
• Prioritize and manage own workload to meet SLA requirements for service and productivity targets.
• Complete investigations – report / escalate risk issues identified or process gaps.
• Complete transaction processing or other processing activities.
• Process transactions accurately and on time.
• Providing immediate response, support and assistance to partners on the phones. 
• Sharing knowledge with business partners by accurately responding to queries and effectively communicating the information required to secure resolution. 
• Escalate processing issues where necessary to ensure a high level of service is maintained.
• Keeping up to date on all product, policy and procedure updates and changes
  and internal service delivery standards.
• Identify opportunities to improve service delivery, support process improvement initiatives.
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm, or clients.
• Escalate non-standard or high risk transactions or other activities as appropriate.
• Ensure documentation prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
• Access systems, know and apply system capabilities, ensure upload / download of information is completed timely and accurately.
• Assist in analysis, development, testing and implementation of operating and process improvements.
• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.
• Support the team by continuously developing knowledge in own area.
• Participate in performance management and development activities.
• Maybe required to assist and keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities.

Education/Experience:

• Post-Secondary education preferred.
• 2-4 years of related experience.

How to Apply:

Please send your resume to careers@gc-employment.com with the subject title “Banking Operations Officer II_Toronto”

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