Banking Service Officer II

Our client, a leading Canadian banking institution, is looking for a service officer to join their team. We are looking for candidate who has advanced excel skills, data entry with customer service experience.

Contract term: 2018-11-19 to 2019-05-17 (6 months)

Pay rate:  $ 17/hour

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 8:30am – 5:30pm

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

The main function of the Operations Officer is confirming transaction details using various methods of confirmation including phone, fax, swift and email. Will be responsible for paying income, including dividend, dividend reinvestment (DRIPS), interest and redemptions on all investment vehicles held by our Wealth clients in Canada and the US on several operating systems. These payments must be paid with a high level of accuracy and meet our stringent Customer Service Level Agreements.

MUST HAVE:

• Recent University Graduate
• Typing Speed of 60 WPM minimum.
• Advanced excel knowledge (formulas required, pivot tables)
• Exceptional English speaking and communication skills

NICE TO HAVE:

• CDS / DTC system knowledge and CSC.
• Previous programming experience required (VBA)

Job Responsibilities:

• Understand and apply bank/ departmental operating policies and procedures at all times.
• Manage settlement processing and reporting for local and global equity and/or fixed income trades via our depositories
• Interact with partners, counter parties and depositories to resolve settlement-related inquiries in a timely fashion. Ensuring that issues are escalated to management when approval and oversight are required
• Ensure documentation retained for audit purposes is accessible, organized and filed according to department procedures as well as Wealth record retention policy.
• Contribute to the timely and accurate completion of the department's administrative work in addition to your daily functions.
• Provide accurate and timely fails reporting to clients and partners according to established SLAs. Escalate delays in reporting to management and partners as appropriate
• Perform quality investigations emphasizing accuracy and timeliness and escalate issues appropriately when necessary.
• Demonstrate flexibility with working environment changes and requirements. Availability to work during Canadian Holidays to ensure coverage is fundamental to your position.
• Prepare, complete, and deliver month end reporting to management according to procedure and on time
• Abide by dress code policy. Your choice of work attire must be neat, clean and conform to the established dress standards of your business, having regard to personal hygiene and grooming.
• Contribute to a positive work environment by actively participating in work committees and events.

EDUCATION:
High school education is required, post-secondary education preferred. 2- 4 years of related experience.

How to Apply:

Please send your resume to careers@gc-employment.com with the subject title “Banking Service Officer II_Markham"

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