Banking Operations Officer II

Our client, a leading Canadian banking institution, is looking for Operations Officers to join their team. We are looking for individuals who have previous banking experience and high attention to detail.

Contract term: 2018-12-03 to 2019-05-31

Pay rate: $17.34/hr

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 9:00 am - 5:00 pm

Must Have: 

• Motivated and quick learner
• Excellent communication skills
• Time management
• Organized and detaill oriented
• 2-4+ years of banking experience, ideally brokerage

Nice to Have:

• Bilingual in French and English
• Completion of Canadian Securities Course (CSC)

Job Responsibilities:

• Process transactions accurately and on time
• Escalate processing issues where necessary to ensure a high level of service is maintained
• Serve clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
• Identify opportunities to improve service delivery and support process improvement initiatives 
• Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
• Support the team by continuously developing knowledge in own area
• Participate in performance management and development activities
• Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
• Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day to day activities
• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
• Escalate non-standard or high risk transactions or other activities as appropriate
• Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Complete investigations – report/escalate risk issues identified or process gaps
• Access systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately
• Assist in analysis, development, testing, and implementation of operating and process improvements

Education/Experience: 

• Post-secondary education required
• University degree as an asset

How to Apply: 

Please send your resume to careers@gc-employment.com with the subject title “Banking Operations Officer II_Toronto”

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