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Banking Bilingual Service Officer II
Location Mississauga
Start Date 11/5/2018
Type Full time
Created 11/5/2018
Salary
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Banking Bilingual Service Officer II

Our client, a leading Canadian banking institution, is looking for a Bilingual Service Officer to join their growing team. We are looking for an individual who has strong data entry and customer service skills. 

 

Contract term: 2018-11-19 to 2019-11-18

Pay rate: $19.55/hr

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 8:00 am - 6:00 pm (Rotational)

 

Must Have:

  • Time management skills 
  • Strong communication skills
  • Computer savvy (MS Office)
  • Strong multitasking skills
  • Team player, positive attitude
  • Bilingual in French and English
  • 2-4+ years of experience as Customer Service/Operations Officer working with clients over the phone
  • Data entry skills
  • Organized and attention to detail

 

Job Responsibilities:

  • Timely and accurate confirmation of transactions, within the 24 hour confirmation policy.
  • Maintain sufficient audit trails on all confirmations.
  • Ensure the tracking system is updated daily and outstanding items are followed-up on an ongoing basis.
  • Ensure all unconfirmed trades are escalated to Management and Front Office on time.
  • Work with areas such as Trading, Middle Office, Trade Validation and Treasury as it relates to confirming new deal structures, resolving discrepancies and ensuring Regulatory and Audit guidelines are being met and adhered to.
  • Develop and maintain sound working relationships with counterparties and internal groups like Front Office, Treasury, Settlements, Investigations and Global Support.
  • Actively participate in developing, testing and implementing new or enhanced processes and other process improvement initiatives.
  • Participate fully as a member of the Team.
  • Provide assistance to other Confirmation Officers when necessary.
  • Protect the interests of the Bank by adhering to operating standards and processes; obtain proper authorization for transactions as required.
  • Act as a point of contact for customer queries.

 

Education: High school education required. Post secondary preferred. 2-4 years of related experience.

 

How to Appy:

Please send your resume to careers@gc-employment.com with the subject title “Banking Bilingual Service Officer II_Mississauga”

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