Banking Bilingual Operations Officer III

Our client, a leading Canadian banking institution, is looking for Bilingual Operations Officer to join their growing team. We are looking for applicants who have financial background, excellent communication and analytical skills.

Contract term: 2018-09-24 to 2019-09-20

Pay Rate: $19.85/hr, plus language premium of $1.20

Full-time: 37.5 hours per week

Schedule: Monday - Friday, 8am - 8pm; Saturday 9am - 5pm (flexibility required)

Must Have:

• Bilingual (French/English)
• Good Communication verbal and written
• Customer service skills- exp speaking with customers face to face or on the phone
• Toggle between multiple screens and application
• Team player
• Analytical skills

Nice to Have:

• Financial service industry experience
• Collections/recovery experience
• Excel

Job Description:

• Provides a broad range of operational support in the Estates Centre of Excellence, and/or performs general to specialized transactions and/or other processing activities. Which includes review and authentication of documents, processing, and liquidation of portfolios including assets and liabilities.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals are met.
• Reports to a Team Manager within the Team Structure.
• Team Environment: Mixed or new and tenured individual, friendly team atmosphere
• Desk/sitting: Open desk environment
• Performance measured: Based on department SLA and quality of work
• 30% on the phone and other 70%- analytical skills reviewing file in an effort to collection

Job Requirements:

• Ability to provide advice and solutions utilizing established TD Policy and Procedures.
• Adherence to documented policies & procedures in support of Quality Control targets
• Adherence to personal & departmental Service Level Agreements
• Provide subject matter expertise for internal and external parties
• Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements
• Utilize existing data entry skills ensuring speed and accuracy are balanced out
• Must be able to communicate effectively and professionally (verbal and written)
• Demonstrate excellent time management skills
• Ability to make decisions in order to mitigate loss
• Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings

Other Skills/Qualifications: 

• Good organizational skills
• Ability to work well in a team setting
• Ability to work well under pressure and tight timelines
• Keyboarding, data entry skills
• Strong knowledge of Microsoft Office Suite of products
• Strong attention to detail
• Strong relationship management skills
• Problem-solving skills
• Must be able to communicate effectively
• Demonstrate excellent time management skills
• An enthusiastic individual who demonstrates the ability to work in a high volume, fast-paced and high-risk environment

How to apply:

Please send your resume to careers@gc-employment.com with the subject line “Banking Bilingual Operations Officer III_Mississauga”